Pashmeric Detergents (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us, visit our website, or purchase our products.

1. Information We Collect

We may collect the following types of personal information:

Personal Identification Information

• Full name

• Email address

• Phone number

• Delivery or billing address

• Company or business name (if applicable)

Transaction Information

• Purchase details

• Payment confirmations

• Order history

Technical Information

• IP address

• Browser type

• Device information

• Website usage data through cookies or analytics tools

Communication Information

• Messages sent via email, contact forms, or social media

• Customer support inquiries

2. How We Use Your Information

We collect and process your personal information to:

• Process and deliver orders

• Communicate with you regarding purchases or inquiries

• Provide customer support

• Send invoices or confirmations

• Improve our products, services, and website

• Comply with legal and regulatory requirements

• Prevent fraud or misuse of our services

• Send marketing communications (only with your consent)

3. Legal Basis for Processing (POPIA Compliance)

We process your personal information when:

• You have given consent

• It is necessary to fulfil a contract (e.g., delivering your order)

• It is required by law

• It is necessary for legitimate business interests

4. Sharing of Personal Information

We do not sell or rent your personal information.

We may share your information with:

• Courier or delivery service providers

• Payment processors

• IT or website service providers

• Legal or regulatory authorities if required by law

All third parties are required to protect your data.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information from:

• Loss

• Unauthorised access

• Misuse

• Disclosure

• Alteration

However, no system can guarantee absolute security.

6. Data Retention

We retain your information only as long as necessary to:

• Provide services

• Maintain records

• Comply with legal obligations

When no longer needed, data is securely deleted or anonymised.

7. Cookies and Website Tracking

Our website may use cookies to:

• Improve user experience

• Analyse website traffic

• Remember preferences

You may disable cookies through your browser settings.

8. Your Rights Under POPIA

You have the right to:

• Access your personal information

• Request correction or deletion

• Withdraw consent

• Object to processing

• Lodge a complaint with the Information Regulator of South Africa

9. Contact Information

If you have questions or requests regarding your personal information, contact:

Pashmeric Detergents
Email: pashmericdetergents@gmail.com

10. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on our website with a revised effective date.

Effective Date: 10-02-2026